Return & Refund Policy

Updated: November 5, 2025| 8:47a CST


🩺 Our Commitment

We want you to absolutely love your Nurse Babes order. If you’re not 100% satisfied, we’re here to help — always with a focus on keeping things fair and easy. 

We’re real people behind this brand — nurses, moms, and caregivers who know life can be unpredictable. If something isn’t right, reach out. We’ll do our best to make it right and make your day better. ❤️

Your satisfaction means everything to us. If your order isn’t perfect within 30 days of arrival, we’ll gladly assist with an easy exchange.


How It Works

  1. Take them for a quick indoor try-on to make sure they’re perfect for you! Just keep the outsoles in pristine, scratch-free condition in case you’d like to return them.
  2. Love it or return it. If it’s not perfect, we’ll make it right.
  3. Get your exchange or refund. Fast and hassle-free processing.

Returns: A $10 USD shipping fee will be deducted from your refund.
Keep in mind that this request is only eligible if submitted within 7 days after the delivery date.
Please note: Shipping protection, shipping fees, and applicable taxes are non-refundable.

Exchanges: The first exchange is free of charge. You may make up to three exchanges total, provided the product remains in pristine, unused condition. A $10 USD fee will apply to the second and third exchanges to cover shipping costs.


Eligibility


🌎 International Returns & Exchanges

At this time, we’re unable to cover international return shipping.

If you’re outside the U.S. and would like to make a return, you have two options:

  1. Cover the return shipping cost yourself, or
  2. Enjoy a 50% discount on a replacement order instead.

If you choose to return your order, please ensure the package is successfully delivered to our warehouse so we can process your refund. The returned items must be in good condition and include all original packaging to qualify.

We’re a small, growing business — thank you so much for your understanding and support of Nurse Babes! 💗


Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at info@nursebabes.com within 30 days of delivery. To help us resolve the issue quickly, kindly include a photo of the item and its packaging along with the shipping label in your email.

There’s no need to return the item — please keep it. We’ll make it right promptly, and no return shipping fee will apply in these cases.


How to Start a Return or Exchange

It’s easy! You have two options:

✅ Fastest Option: Visit our return portal to start your return or exchange right away:
 Start My Return or Exchange

Step-by-Step Guide:

  1. Go to the Portal
     Visit https://returns.nursebabes.com/
  2. Enter Your Order Details
     Provide your order number and email address used at checkout so we can locate your order.
  3. Choose an Option
    If you’re returning for refund: choose “return” and follow the prompts.
    If you’re exchanging: select “exchange” and pick the item you’d like instead (and confirm size/color if relevant).
  4. Submit Your Request
    Review the summary of your request and submit it. You’ll receive a confirmation email with next steps.

Important Notes:

If you received a damaged or incorrect item, please email info@nursebabes.com within 30 days of delivery.

  • Include a photo of the item and its packaging in your message.
  • You do not need to return the item — please keep it.
  • We’ll resend the correct or replacement item free of charge, and no shipping fees will apply.
  • Standard returns and exchanges can be made through the portal within the usual timeframe (as outlined in your return policy).

✅ Prefer to Email?
 No problem — just email us at info@nursebabes.com with your order number, a photo of your product (s) and the reason for your return, and our team will be happy to help.


Promo Return Policy – Buy 2 Get 1 Free

If you purchased through our Buy 2, Get 1 Free promotion and wish to request a refund, please note that all three pairs must be returned together — including the free pair.

Since the promotion is based on the full bundle, partial returns aren’t eligible for a refund. Thank you for understanding!

 

Cancellation Policy

We kindly ask that you review your order carefully before completing your purchase, as we do not accept cancellations once an order has been placed. This policy helps us ensure timely processing and maintain the quality of our service. Thank you for your understanding.

Change of Mind: We do not facilitate refunds for instances related to a change of mind or personal preferences.


Chargebacks & Disputes

At NurseBabe, our goal is to make every shopping experience smooth and satisfying. Our team is always here to assist you and resolve any issues quickly and fairly. We’ve designed our return and exchange policies to be transparent and customer-focused because we truly value your trust.

If you experience any issue — such as not receiving your order or receiving an incorrect or damaged item — please reach out to us directly at info@nursebabes.com. Our support team will be happy to help you find the best possible resolution.

We kindly ask that you contact us before filing a chargeback or dispute, as most issues can be easily resolved through our customer service team.

Please note that filing a fraudulent chargeback (for example, disputing a valid order) is considered theft and may result in further action.

Thank you for shopping with NurseBabe and for giving us the opportunity to make things right — we’re always on your side.